Two people in a local handicrafts store, one in a red uniform showing the other some products.

Melbourne Visitor Hub

Located in the centre of the city at the Town Hall, the Melbourne Visitor Hub is close to the retail, dining and laneways for which Melbourne is revered. Friendly staff and volunteers can help you plan your time in Melbourne and share the city's secrets with you.

You can also shop for locally sourced gifts and merchandise, book experiences, pick up free walking maps, and more. Stop in for expert advice and tips to make the most out of your trip to the city.

The Melbourne Visitor Hub is committed to supporting a locally made and sustainable retail offering, through sourcing eco-friendly products and packaging. This includes a partnership with Sisterworks to produce 'banners bags’ which have been made by repurposing event banners that were used to advertise Melbourne events, theatre shows and festivals.

Day	Times
Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	9am - 5pm

All accessibility information is self-reported by the listing owner. It has not been verified by the City of Melbourne.

Accessibility

The Melbourne Visitor Hub is a Quality Tourism Accredited Business.

Download our accessibility guide and view more information.

The hub is located on street level. Download our accessibility guides below:

Additional Information

The Melbourne Visitor Hub now has a representative from Experience Oz available to help visitors book tickets to shows, experiences, walking tours and more. This new service is open daily, from 9am to 5pm.