Stay safe and check the latest government advice at Coronavirus Victoria.
Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.
Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. You’re never too far away from helpful, local advice.
Where to find City Ambassadors
Various locations along Swanston Street and Federation Square.
Tuesday to Saturday 10am to 4pm.
Email firstname.lastname@example.org for tourism enquiries.
Our visitor centres
Melbourne Visitor Hub
Stop by Town Hall for information and help planning your time in Melbourne and Regional Victoria.
Melbourne Visitor Booth
Booth in the Bourke Street Mall with information on shopping, attractions and events.
Queen Victoria Market Visitor Hub
Trusted local advice on how to explore the market and beyond.
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Cruise ship arrivals
When arriving by ship, local experts are on hand to help you make the most of your visit.
Get advice and recommendations at one of the four visitor centres in the city.
Heart of the city walk
Take a walk through legendary landmarks, iconic malls, hidden little streets and art-filled alleys.