Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.​​​​​​​​​​​​​​​​​​​​​​​​​​​

Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. You’re never too far away from helpful, local advice.

Where to find City Ambassadors

Various locations along Swanston Street and Federation Square.

Operating hours

Tuesday to Saturday 10am to 4pm.

Contact us

Email visitor@melbourne.vic.gov.au for tourism enquiries.

Our visitor centres

Melbourne Visitor Hub

Stop by Town Hall for information and help planning your time in Melbourne and Regional Victoria.

Melbourne Visitor Booth

Booth in the Bourke Street Mall with information on shopping, attractions and events.​​​​​​​​​​​​​

Queen Victoria Market Visitor Hub

Trusted local advice on how to explore the market and beyond.

Fitzroy Gardens Visitor Centre

Stop by for free information on the heritage-listed gardens and surrounding attractions.

Discover more

Cruise ship arrivals

When arriving by ship, local experts are on hand to help you make the most of your visit.

Visitor centres

Get advice and recommendations at one of the four visitor centres in the city.

Heart of the city walk

Take a walk through legendary landmarks, iconic malls, hidden little streets and art-filled alleys.

Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.