City Ambassadors
Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.
Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. You’re never too far away from helpful, local advice.
Where to find City Ambassadors
Various locations along Swanston Street and Federation Square. Various locations at the main entry points to the Queen Victoria Market.
Operating hours
Swanston Street and Federation Square: Monday to Saturday 10am to 4pm and Sunday 11.30am to 3pm.
Queen Victoria Market: Friday to Sunday 10am to 3pm. Closed on Good Friday.
Contact us
Email visitor@melbourne.vic.gov.au for tourism enquiries.
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