Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.​​​​​​​​​​​​​​​​​​​​​​​​​​​

Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. You’re never too far away from helpful, local advice.

Where to find City Ambassadors

Various locations along Swanston Street and Federation Square.

Operating hours

Monday to Saturday 10am to 4pm and Sunday 11.30am to 3pm.

Contact us

Email visitor@melbourne.vic.gov.au for tourism enquiries.

Our visitor centres

Melbourne Visitor Hub

Melbourne Visitor Hub

Stop by Town Hall for information and help planning your time in Melbourne and Regional Victoria.

Melbourne Visitor Booth

Melbourne Visitor Booth

Booth in the Bourke Street Mall with information on shopping, attractions and events.​​​​​​​​​​​​​

Fitzroy Gardens Visitor Centre

Fitzroy Gardens Visitor Centre

Stop by for free information on the heritage-listed gardens and surrounding attractions.

Discover more

Cruise ship arrivals

Cruise ship arrivals

When arriving by ship, local experts are on hand to help you make the most of your visit.

Visitor centres

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Heart of the city walk

Heart of the city walk

Take a walk through legendary landmarks, iconic malls, hidden little streets and art-filled alleys.

Melbourne Greeter Service

Melbourne Greeter Service

Discover what locals love about Melbourne with a free walking tour of the city.​​​​​​​​​​​​​​​