City Ambassadors
Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.
Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. You’re never too far away from helpful, local advice.
Where to find City Ambassadors
Various locations along Swanston Street and Federation Square.
Operating hours
Monday to Saturday 10am to 4pm and Sunday 11.30am to 3pm.
Contact us
Email visitor@melbourne.vic.gov.au for tourism enquiries.
Our visitor centres
Melbourne Visitor Hub
Stop by Town Hall for information and help planning your time in Melbourne and Regional Victoria.
Melbourne Visitor Booth
Booth in the Bourke Street Mall with information on shopping, attractions and events.
Fitzroy Gardens Visitor Centre
Stop by for free information on the heritage-listed gardens and surrounding attractions.
Discover more
Cruise ship arrivals
When arriving by ship, local experts are on hand to help you make the most of your visit.
Heart of the city walk
Take a walk through legendary landmarks, iconic malls, hidden little streets and art-filled alleys.
Walks and itineraries
These self-guided walks and itineraries will help you discover Melbourne's best sights.