Keep an eye out for our City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.​​​​​​​​​​​​​​​​​​​​​​​​​​​

Ambassadors are friendly and equipped with extensive local knowledge that they are eager to share. Find them in locations across the city and on the ground at popular events and destinations. You’re never too far away from helpful, local advice.

Where to find City Ambassadors

  • Corner of Swanston Street and Flinders Street
  • Corner of Swanston Street and Bourke Street
  • Outside Hamer Hall on St Kilda Road
  • Federation Square, beside tram stop 13
  • Queen Victoria Market (on market open days)

Operating hours

Currently not operating

Our visitor centres

Melbourne Visitor Hub

Stop by the Town Hall for information and help on planning your time in Melbourne.​​​​​​​​​​​​​

Melbourne Visitor Booth

Booth in the Bourke Street Mall with information on shopping, attractions and events.​​​​​​​​​​​​​

Queen Victoria Market Visitor Hub

Trusted local advice on how to explore the market and beyond.

Fitzroy Gardens Visitor Centre

Stop by for free information on the heritage-listed gardens and surrounding attractions.

Discover more

Victorian Wooden Boat Centre

Learn and practice contemporary boat building skills.

Testing Grounds

A temporary space for creative practices encompassing art, performance and design.

Greek Precinct

Experience Greek culture and cuisine in Melbourne's buzzing Greek Precinct on Lonsdale Street.

Centre for Adult Education

The Centre for Adult Education (CAE) provides a wide range of programs and courses.