Accessibility guidelines

Toilets that comply with accessibility standards, including transfer space, grab rails and clear floor area.

These spaces are specifically designed for people with physical impairments and are also accessible for all visitors.

Availability of hearing support systems, such as hearing loops, FM systems or personal listening devices.

Hearing loops are also known as audio induction loops. These are special types of sound system for use by people with hearing aids. FM systems use microphones and receivers to help reduce background noise in tricky hearing environments. Personal listening devices may be available at the venue or event to help enhance or improve audio accessibility.

Audio narration of visual content is provided live or through a device.

This feature offers people who are blind or have low vision with an understanding of what is happening during visual performances such as films, theatre, or other live entertainment.

An Auslan interpreter is present for some or all of the event or program.

Auslan stands for Australian Sign Language and is the language used by the Australian Deaf community. Auslan Interpreter services provide equal access to events and venues for people who are deaf, their friends, and families.

Accessibility supports such as Braille signage, large print materials or tactile features. May include guided tours or tactile maps.

Spoken content is provided as captions, either open (always visible) or closed (toggle option).

Captions assist people who are deaf, hard of hearing, or are listening in an environment that is loud or where they can’t access audio.

Free or discounted entry provided for a companion or carer accompanying a visitor with a Companion Card.

To check your eligibility, apply for a card, or to learn more about this service, please visit the Companion Card website.

Step-free access suitable for mobility aids, including wheelchair users. May include ramps, clear pathways and step free movement throughout the venue.

Mobility access features must comply with Australian standard suite AS1428. Refer to the Disability (Access to Premises - Buildings) Standards for detailed information.

Events or sessions designed to provide a more sensory-inclusive environment, featuring adjusted lighting, reduced sound and other sensory-friendly modifications.

Relaxed events or sessions can benefit anyone who prefers a more relaxed environment such as people with autism, sensory sensitives, or dementia, as well as babies and toddlers, people with anxiety, or people who have experience trauma.

Venue is welcoming and accessible for service animals.

Service animals are specifically trained and accredited to help people with a range of conditions from psychological conditions to visual impairment. These animals will have a jacket with branding from the organisation that qualified it.

Designated calm areas or rooms for visitors with sensory sensitivities to rest or regulate. May include low lighting, seating and reduced noise.

These spaces are beneficial for people who may experience sensory overload. It may have special needs support staff to assist or contain basic distractions to take an individual’s mind off the sensory burden.

The event or business offers additional accessibility supports that are not covered by our other tags. Contact the business or event organiser or visit their website learn more.

This may include other supports such as sensory bags, communication boards, changing places facilities, Travellers Aid, accessible parking, and tactile experiences.