Visitor centres

Get personalised recommendations and help planning your visit to Melbourne. Our friendly volunteers are here to assist and share their extensive local knowledge. Stop by one of our visitor centres or look for one of our city ambassadors for advice on things to do, places to eat, or the best attractions to visit.

For opening hours, click on each service below.

Email visitor@melbourne.vic.gov.au for tourism enquiries.

Melbourne visitor services locations

Open throughout Easter including Good Friday.

Melbourne Visitor Hub

Friendly staff can help you plan your time in Melbourne and share the city's secrets with you. Located in the centre of the city at the Town Hall.

Melbourne Visitor Booth

This free information service, in the heart of the city’s retail centre, provides maps and advice.

Fitzroy Gardens Visitor Centre

Speak to the team about attractions at the gardens and get their tips for local spots to visit.

City Ambassadors

Get personal assistance from volunteers located around Swanston St and Federation Square.

City Ambassadors at Queen Victoria Market

Get personal assistance with directions to help you find your way around the market, and to other landmarks around the city. Closed on Good Friday and Saturday 17 May 2025.