Our visitor centres are currently closed to reduce the spread of coronavirus. But we're still here for you! Contact us at visitor@melbourne.vic.gov.au or on Facebook or Instagram.

You can also call us during business hours (Monday to Friday 9am to 5pm) on (03) 9658 9658, or weekends from 9am to 5pm on (03) 9658 9942 or (03) 9658 9514.

We look forward to welcoming you back into our visitor centres soon.

Visitor centre locations and hours

Melbourne Visitor Hub

Currently closed, the Melbourne Visitor Hub at Town Hall is where to find information and help on planning your time in Melbourne.​​​​​​​​​​​​​

Melbourne Visitor Booth

Currently closed, this kiosk in the Bourke Street Mall provides information on shopping, attractions and events.​​​​​​​​​​​​​

Fitzroy Gardens Visitor Centre

Currently closed, the Fitzroy Gardens Visitor Centre provides information on the heritage-listed gardens and surrounding attractions.

Queen Victoria Market Visitor Hub

Currently closed, the Queen Victoria Market Visitor Hub offers trusted local advice on how to explore the market and beyond.

City Ambassadors

Currently not operational - our roving ambassadors in their distinctive red uniforms provide assistance throughout Melbourne.

Cruise ship arrivals

When arriving by ship, local experts are on hand to help you make the most of your visit.

Melbourne Greeter Service

Discover what locals love about Melbourne with a free walking tour of the city.​​​​​​​​​​​​​​​

Discover more

Regent Theatre

This landmark theatre is one of Melbourne’s premier live performance venues.

Kensington Town Hall

This beautifully restored building offers affordable spaces for social and celebratory functions.

Melbourne Museum

Explore history, culture, science, and nature at this popular Melbourne attraction.

Collins Place

Collins Place is renowned for combining classic style with contemporary culture.