City of Melbourne volunteers in red jackets laughing with two visitors outside Melbourne Town Hall.

Visitor centres

Accredited visitor information centre logo

Get personalised recommendations and help planning your visit to Melbourne. Our friendly volunteers are here to assist and share their extensive local knowledge. Stop by one of our visitor centres or look for one of our city ambassadors for advice on things to do, places to eat, or the best attractions to visit.

For opening hours, click on each service below.

Email visitor@melbourne.vic.gov.au for tourism enquiries.

Melbourne visitor services locations

Melbourne Visitor Hub

Friendly staff can help you plan your time in Melbourne and share the city's secrets with you. Located in the centre of the city at the Town Hall.

Melbourne Visitor Booth

This free information service, in the heart of the city’s retail centre, provides maps and advice.

Fitzroy Gardens Visitor Centre

Speak to the team about attractions at the gardens and get their tips for local spots to visit.

City Ambassadors

Get personal assistance from volunteers located around Swanston St and Federation Square.

City Ambassadors at Queen Victoria Market

Get personal assistance with directions to help you find your way around the market, and to other landmarks around the city.

The Quality Tourism Accredited Business badge for Visitor Information Centres.
The Quality Tourism Accredited Business badge for Visitor Information Centres.

Discover more

Attractions and sights

Attractions and sights

Explore Melbourne's attractions, from laneways and street art to lush parks and grand galleries.

Getting around

Getting around

Melbourne is easy to explore by bike, tram, bus, train or taxi.​​​​​​​​​​​​​

Major events

Major events

From the Australian Open to the Melbourne Cup, major events take centre stage throughout the year.

Walks and itineraries

Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.