Our visitor centres are currently closed to reduce the spread of coronavirus. But we're still here for you! Contact us at visitor@melbourne.vic.gov.au or on Facebook or Instagram.

You can also call us during business hours (Monday to Friday 9am to 5pm) on (03) 9658 9658, or weekends from 9am to 5pm on (03) 9658 9942 or (03) 9658 9514.

We look forward to welcoming you back into our visitor centres soon.

Visitor centre locations and hours

Melbourne Visitor Hub

Currently closed, the Melbourne Visitor Hub at Town Hall is where to find information and help on planning your time in Melbourne.​​​​​​​​​​​​​

Melbourne Visitor Booth

Currently closed, this kiosk in the Bourke Street Mall provides information on shopping, attractions and events.​​​​​​​​​​​​​

Fitzroy Gardens Visitor Centre

Currently closed, the Fitzroy Gardens Visitor Centre provides information on the heritage-listed gardens and surrounding attractions.

Queen Victoria Market Visitor Hub

Currently closed, the Queen Victoria Market Visitor Hub offers trusted local advice on how to explore the market and beyond.

City Ambassadors

Currently not operational - our roving ambassadors in their distinctive red uniforms provide assistance throughout Melbourne.

Discover more

Queen Victoria Women's Centre

An iconic Melbourne landmark and centre for the advancement of women.

Carlton Gardens

A World Heritage Site known for its Victorian fountain and tree-lined avenues.

State Netball and Hockey Centre

Victoria’s leading netball and hockey facility.

Old Melbourne Gaol

Visit Melbourne’s oldest prison, where most of Australia’s infamous characters spent time.