Melbourne City Ambassador showing a map to a visitor off a cruise ship.

Cruise ship arrivals

Accredited visitor information centre logo

Cruise ships visiting Melbourne arrive at Station Pier in Port Melbourne, a stone's throw from Melbourne’s city centre. On arrival, local experts are on hand to assist and help you make the most of your visit.

A visitor information desk is located at Station Pier throughout the cruise ship season, from September to April each year.

Staff can help you curate an experience to explore Melbourne like a local, no matter the length of your stay. Discover the city’s famous laneways, enjoy alfresco dining, fantastic shopping and a vibrant arts scene.

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City Ambassadors

City Ambassadors

Our roving ambassadors in their distinctive red uniforms provide assistance throughout Melbourne.

Visitor centres

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Fitzroy Gardens Visitor Centre

Fitzroy Gardens Visitor Centre

This visitor centre is your first stop to explore the beautiful surrounds and Cooks' Cottage.

Melbourne Visitor Booth

Melbourne Visitor Booth

The Melbourne Visitor Booth is your go-to spot for maps, tips, and recommendations.