Melbourne City Ambassador showing a map to a visitor off a cruise ship.

Cruise ship arrivals

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Cruise ships visiting Melbourne arrive at Station Pier in Port Melbourne, a stone's throw from Melbourne’s city centre. On arrival, local experts are on hand to assist and help you make the most of your visit.

A visitor information desk is located at Station Pier throughout the cruise ship season, from September to April each year.

Staff can help you curate an experience to explore Melbourne like a local, no matter the length of your stay. Discover the city’s famous laneways, enjoy alfresco dining, fantastic shopping and a vibrant arts scene.

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Two people standing on a sunny city street, talking to a tourism volunteer who is wearing a red jacket

City Ambassadors

Our roving ambassadors in their distinctive red uniforms provide assistance throughout Melbourne.

A staff member in a red jacket showing a customer something on a screen.

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Two people in a local handicrafts store, one in a red uniform showing the other some products.

Melbourne Visitor Hub

Located in the centre of the city, the Melbourne Visitor Hub can provide helpful advice and tips.

A man getting help from an information stand in Melbourne

Melbourne Visitor Booth

The Melbourne Visitor Booth is your go-to spot for maps, tips, and recommendations.