Melbourne City Ambassador showing a map to a visitor off a cruise ship.

Cruise ship arrivals

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Cruise ships visiting Melbourne arrive at Station Pier in Port Melbourne, a stone's throw from Melbourne’s city centre. On arrival, local experts are on hand to assist and help you make the most of your visit.

A visitor information desk is located at Station Pier throughout the cruise ship season, from September to April each year.

Staff can help you curate an experience to explore Melbourne like a local, no matter the length of your stay. Discover the city’s famous laneways, enjoy alfresco dining, fantastic shopping and a vibrant arts scene.

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City Ambassadors

Our roving ambassadors in their distinctive red uniforms provide assistance throughout Melbourne.

A staff member in a red jacket showing a customer something on a screen.

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Two people in a local handicrafts store, one in a red uniform showing the other some products.

Melbourne Visitor Hub

Located in the centre of the city, the Melbourne Visitor Hub can provide helpful advice and tips.

Tourist information centre, with a person in a red uniform talking to a visitor.

Fitzroy Gardens Visitor Centre

This visitor centre is your first stop to explore the beautiful surrounds and Cooks' Cottage.