Located in the centre of the city at the Town Hall, the Melbourne Visitor Hub is close to the retail, dining and laneways for which Melbourne is revered. Friendly staff and volunteers can help you plan your time in Melbourne and share the city's secrets with you.

The Melbourne Visitor Hub is committed to supporting a locally made and sustainable retail offering, through sourcing eco-friendly products and packaging. This includes a partnership with Sisterworks to produce 'banners bags’ which have been made by repurposing event banners that were used to advertise Melbourne events, theatre shows and festivals.

The Visitor Hub also offers:

  • local knowledge and personal insights about Melbourne and Regional Victoria

  • advice on things to do and customised itineraries

  • how to get around and public transport information

  • free walking maps of the city’s street art, laneways and arcades

  • guides, brochures and maps

  • locally sourced products and gifts

  • myki top up including myki Money and myki Pass

  • installations to inspire exploration of the city

  • free Wi-Fi


Melbourne Town Hall, 90-130 Swanston Street (Corner Little Collins and Swanston streets), Melbourne 3000

Opening hours

Open daily 9am to 5pm.

Disability access

The hub is located on street level.

Contact us

Phone: 03 9658 9658 (Monday to Friday only)

Email: visitor@melbourne.vic.gov.au for tourism enquiries.

Discover more

Visitor centres

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Walks and itineraries

Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.

Getting around

Getting around

Melbourne is easy to explore by bike, tram, bus, train or taxi.​​​​​​​​​​​​​

Things to do

Things to do

Our guide to Melbourne's best events, attractions and things to do.