Melbourne Visitor Hub
Located in the centre of the city at the Town Hall, the Melbourne Visitor Hub is close to the retail, dining and laneways for which Melbourne is revered. Friendly staff and volunteers can help you plan your time in Melbourne and share the city's secrets with you.
The Melbourne Visitor Hub is committed to supporting a locally made and sustainable retail offering, through sourcing eco-friendly products and packaging. This includes a partnership with Sisterworks to produce 'banners bags’ which have been made by repurposing event banners that were used to advertise Melbourne events, theatre shows and festivals.
The Melbourne Visitor Hub now has a representative from Experience Oz available to help visitors book tickets to shows, experiences, walking tours and more. This new service is open daily, from 9am to 5pm.
The Visitor Hub also offers:
local knowledge and personal insights about Melbourne and Regional Victoria
advice on things to do and customised itineraries
how to get around and public transport information
free walking maps of the city’s street art, laneways and arcades
guides, brochures and maps
locally sourced products and gifts
myki top up including myki Money and myki Pass
installations to inspire exploration of the city
free Wi-Fi
booking service provided by Experience Oz
Location
Melbourne Town Hall, 90-130 Swanston Street (Corner Little Collins and Swanston streets), Melbourne 3000
Opening hours
Open daily 9am to 5pm.
Accessibility
The hub is located on street level. Download our accessibility guides below:
Contact us
Phone: 03 9658 9658 (Monday to Friday only)
Email: visitor@melbourne.vic.gov.au for tourism enquiries.
Discover more
Walks and itineraries
These self-guided walks and itineraries will help you discover Melbourne's best sights.
