Located in the centre of the city at the Town Hall, the Melbourne Visitor Hub is close to the retail, dining and laneways for which Melbourne is revered. City Ambassadors can help plan your time in Melbourne and share the secrets only a local would know.

The Visitor Hub offers:

  • local knowledge and personal insights about Melbourne
  • guides, brochures and maps
  • installations inspiring exploration of the city
  • public transport information
  • free Wi-Fi and connectivity to tourist websites


Melbourne Town Hall
90-130 Swanston Street
Corner Little Collins and Swanston streets
Melbourne 3000

Opening hours

Currently closed

Teachers and school groups

School groups (whether accompanied by a teacher or not) must make a booking prior to visiting the Melbourne Visitor Hub.

Tourism enquiries

Phone: 03 9658 9658 (Monday to Friday only)
Email: visitor@melbourne.vic.gov.au

Our visitor centres

Fitzroy Gardens Visitor Centre

Stop by for free information on the heritage-listed gardens and surrounding attractions.

Queen Victoria Market Visitor Hub

Trusted local advice on how to explore the market and beyond.

Melbourne Visitor Booth

Kiosk in the Bourke Street Mall with information on shopping, attractions and events.​​​​​​​​​​​​​

City Ambassadors

Our roving ambassadors in their distinctive red uniforms provide assistance throughout Melbourne.

Discover more

Queen Victoria Women's Centre

An iconic Melbourne landmark and centre for the advancement of women.

Carlton Gardens

A World Heritage Site known for its Victorian fountain and tree-lined avenues.

State Netball and Hockey Centre

Victoria’s leading netball and hockey facility.

Old Melbourne Gaol

Visit Melbourne’s oldest prison, where most of Australia’s infamous characters spent time.