Friendly volunteers at the Melbourne Visitor Booth provide maps and information on shopping, attractions and events.​​​​​​​​​​​​​​

Located in the Bourke Street Mall, this free information service is in the heart of the city’s retail centre. Drop by for advice on where to shop, where to eat and what to do.

Pick up a free self-guided walking map to discover the city’s famous street art, laneways, arcades and sights.

The service also offers myki top up (including myki Money and myki Pass) and provides more in-depth knowledge about Victorian public transport to visitors.


Bourke Street Mall (between Swanston and Elizabeth Streets).

Dates and times

Open daily 10am to 5pm.

Closed Christmas Day.

Contact us

Email for tourism enquiries.

Important information about your visit

The health and safety of our staff and the community is our top priority. In addition to our standard cleaning practices, we have introduced a number of precautionary measures at our Visitor Centres for your safety.

  • Encouraging the practice of good hygiene 

  • Providing hand sanitiser for people entering our centres

  • Increased cleaning of high contact surfaces

  • Protective screens at service counters

  • Cashless transactions

  • Capacity limits to maintain social distance

Discover more

Visitor centres

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Getting around

Getting around

Melbourne is easy to explore by bike, tram, bus, train or taxi.​​​​​​​​​​​​​



Browse maps of inner Melbourne or drop into a visitor hub to pick one up.

Walks and itineraries

Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.