Smiling woman in Visitor Hub, wearing a headset and a red uniform.

Virtual Visitor Hub

Can't make it in to a visitor centre? Book in a time with one of our dedicated tourism staff to help plan your next trip to Melbourne or regional Victoria.

The virtual visitor consultation offers:

  • local knowledge and personal insights 

  • customised itineraries

  • access to online maps and walks

  • advice on things to do and how to get around

Consultations run for up to 20 minutes and can be held by phone* or online via Microsoft Teams.

*Phone consultations available to Australian numbers only.

Availability

Consultations are available Monday to Sunday from 10.30am to 4.30pm (Australian Eastern Standard/Daylight Time).

Bookings

Complete the form to request a virtual visitor consultation. Please allow one business day for bookings to be confirmed.

Alternatively, email visitor@melbourne.vic.gov.au with your tourism enquiries.

Discover more

A staff member in a red jacket showing a customer something on a screen.

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

A couple standing in front of the Royal Exhibition Building, surrounded by trees.

Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.

A night tennis match at Rod Laver Arena.

Major events

From the Australian Open to the Melbourne Cup, major events take centre stage throughout the year.

A tourism employee standing beside a cruise shop and sharing a map with a tourist.

Travel essentials

Tips and information to get the most out of your visit to Melbourne.