Smiling woman in Visitor Hub, wearing a headset and a red uniform.

Virtual Visitor Hub

Can't make it in to a visitor centre? Book in a time with one of our dedicated tourism staff to help plan your next trip to Melbourne or regional Victoria.

The virtual visitor consultation offers:

local knowledge and personal insights
customised itineraries
access to online maps and walks
advice on things to do and how to get around

Consultations run for up to 20 minutes and can be held by phone* or online via Microsoft Teams.

*Phone consultations available to Australian numbers only.

Availability

Consultations are available Monday to Sunday from 10.30am to 4.30pm (Australian Eastern Standard/Daylight Time).

Bookings

Complete the form to request a virtual visitor consultation. Please allow one business day for bookings to be confirmed.

Alternatively, email visitor@melbourne.vic.gov.au with your tourism enquiries.

Discover more

Visitor centres

Get advice and recommendations at one of the visitor centres in the city.

Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.

Major events

From the Australian Open to the Melbourne Cup, major events take centre stage throughout the year.

Practical info

Tips and information to get the most out of your visit to Melbourne.