Travel tips - City of Melbourne
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Travel tips

Get the most out of your stay in Melbourne with these tips, including free WiFi access, shopping hours and transport connections.​ 


WiFi and Internet access

Fast free public WiFi is available across the central city.

It's quick and easy to access. Simply look up available networks on your device, select 'VicFreeWiFi' and accept the terms and conditions.

You can use 250 MB per device per day, you don't need to login and there’s no pop-up advertising.

For more information including a map of all free public WiFi access points across the city, visit VicFreeWiFi.

The State Library, Federation Square, the Melbourne Visitor Hub at Town Hall and many city cafes also offer free WiFi.


Local calls from public telephones in Australia cost a fixed 50 cents, regardless of the time spent on the call. Calls to interstate, international and mobile numbers are charged by time.

Most public telephones accept coins and Telstra pre-paid phone cards, which can be purchased in post offices, newsagents, gift shops and other outlets. They can be used for local, interstate and international calls. Pre-paid cards are also produced by a range of other companies, offering competitive rates within Australia and overseas.

All payphones allow you to call emergency services (000) without payment.

Important numbers
Directory assistance 1223
Emergency services 000
Reverse-charge calls 12550

International calls
To phone out of Australia, dial the international access code 0011 and then the country code (Japan's, for example, is 81), followed by the relevant area code and the local number. For international directory assistance, phone 1225.

Banks and currency exchange outlets

Banks are open Monday to Thursday from 9.30am to 4pm, and Friday, 9.30am to 5pm, although some branches in the central city are open longer hours. Automatic teller machines (ATMs) are found throughout the city, and give cash advances on credit cards. Foreign currency and travellers' cheques can be exchanged at banks or dedicated exchanges such as Thomas Cook, American Express, Travelex and the Change Group.


The city's main post office, operated by Australia Post, can be found at the corner of Elizabeth Street and Lonsdale streets. It is open weekdays 8.30am to 5.30pm and Saturdays 9am to 5pm. Closed Sundays.

Other Post Offices are located at 246 Flinders Lane (Monday to Friday, 9am to 5pm), 440 Collins Street (Monday to Friday, 9am to 5pm), 111 Bourke Street (Monday to Friday, 8am to 5.30pm), 210 Lonsdale Street (Monday to Friday, 9am to 5pm).

Shopping hours

In the city centre, shops are generally open Monday to Saturday, 10am to 6pm, extending to 9pm on Fridays. On Sunday, many city retailers are open 10am to 5pm.


Many photographic stores are located along Elizabeth Street between Little Bourke and Lonsdale streets. You can have your camera repaired, buy new memory cards and have images processed along this strip. View more photographic stores.


Tipping is not a custom in Australia, and is not expected. If you receive good service, however, you may choose to tip at cafes or restaurants; 10% of the bill would be reasonable. In taxis, you may also choose to round up the payment according to service received.

Tickets for theatre and shows

Halftix sell cheap tickets for live shows, events and tours. They are located at Melbourne Town Hall Administration building on Swanston Street, near the corner of Collins Street. Tickets can only be purchased in person, cash only. Check today's listings. Other ticket agencies include Ticketek and Ticketmaster.


Melbourne City Dry Cleaners has a self-service laundry and dry cleaning operation at 244 Russell Street, and is open Monday to Friday 7am to 6.30pm, and Saturday 9am to 6.30pm. Closed Sunday. There are other self-service laundries in inner suburbs such as Carlton and North Melbourne. In East Melbourne, you will find Bayside Dry Cleaners at 140 Wellington Parade. Open Monday to Friday, 7.30am to 6pm, and Saturday, 9am to noon.

Airport connections / Skybus shuttle

Melbourne Airport is about 22 kilometres from the central business district.

Skybuses travel 24 hours a day to and from the airport to Southern Cross Station. They also pick up and drop off at city hotels. Between 6.30am and 6.30pm, buses leave every 15 minutes. The journey takes about 25 minutes. Visit Skybus for current pricing. To book, phone 9670 7992.

Taxi fares between the city and the airport are about $60. There are no train or tram links.

Cruise ship connections

Cruise ships arrive at Port Melbourne's Station Pier, 4 kilometres from the city centre. The easiest way to get from your ship at Station Pier to the city centre is by tram, using a myki card.

Follow these easy steps to take the tram into the city:
1. Pre-purchase a myki from the Public Transport Victoria (PTV) counter on the upper level foyer of the international terminal.
2. Board the Route 109 (Box Hill) tram at the stop located at the end of the pier.
3. Validate your ticket by touching your myki on one of the green myki readers on board the tram.

Trams normally run 5am to midnight, Monday to Thursday, with extended hours on Friday and Saturday nights. For timetables, visit Public Transport Victoria.


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