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Contact Visitor Services

Visiting Melbourne and have a question?
Need some tourism assistance?
Here's how to contact the friendly Visitor Services team.

Email for tourism related enquiries


(03) 9658 9658 for general City of Melbourne related enquiries (Monday - Friday only)


Melbourne Visitor Centre

Federation Square, Melbourne
Corner Swanston and Flinders streets
(opposite Flinders Street Station)
Open daily 9am - 6pm

Melbourne Visitor Booth

Bourke Street Mall, Melbourne
between Swanston and Elizabeth streets
Open daily 9am - 5pm

Fitzroy Gardens Visitor Centre

Fitzroy Gardens
Wellington Parade, East Melbourne
Open daily 9am - 5pm

City Ambassadors

Along Swanston Street
At corner of Flinders Street, Collins Street and Bourke Street
Open daily
Monday to Saturday, 10am to 4pm
Sunday, noon to 3pm


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