Contact Visitor Services - City of Melbourne
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Contact Visitor Services

City Ambassadors with a man and woman

Melbourne’s visitor services help you get the most out of your visit. Here's how to contact the friendly Visitor Services team.​ ​​​​​​​​​​

Email

visitor@melbourne.vic.gov.au for tourism related enquiries


Phone

(03) 9658 9658 for general City of Melbourne related enquiries (Monday - Friday only)


Visit

Melbourne Visitor Hub at Town Hall

Corner Swanston and Little Collins streets
Open daily 9am - 6pm (excluding Christmas Day)
Good Friday 10am to 5pm

Queen Victoria Market Visitor Hub

Corner String Bean Alley and Queen Street
Open market days
Tue and Thu, 9am - 2pm
Fri-Sun, 9am - 3pm

Melbourne Visitor Booth

Bourke Street Mall, Melbourne
between Swanston and Elizabeth streets
Open daily 9am - 5pm (excluding Good Friday and Christmas Day)

Fitzroy Gardens Visitor Centre

Fitzroy Gardens
Wellington Parade, East Melbourne
Open daily 9am - 5pm (excluding Christmas Day)

City Ambassadors

You can find City Ambassadors at the following locations:

  • Swanston Street, at the corner Flinders Street and corner of Bourke Street
  • St Kilda Road, outside Hamer Hall in the Arts precinct and at Federation Square
  • Queen Victoria Market, on market days

Mon - Sat, 10am - 4pm
Sun, 11.30am - 3pm
(excluding Good Friday and Christmas Day)

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