Visitor services

Tap into our friendly team's wealth of local knowledge. Drop by, connect or send us an email for insider tips on what to see and do.

Melbourne Visitor Centre

The Melbourne Visitor Centre at Federation Square is a one-stop shop for visitors offering free brochures, maps and event listings, along with souvenirs and a travel booking service.

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Melbourne Greeter Service

Discover what locals love about Melbourne by taking a free two to four-hour walking orientation of the city, conducted by our trained and enthusiastic volunteers.

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Melbourne Visitor Booth

Friendly volunteers at the Melbourne Visitor Booth provide maps and information on shopping, attractions and events.

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Cruise Ship Program

Cruising the waters of the Pacific, ensure that your itinerary includes a stopover in Melbourne. On your arrival, local experts are on hand to assist and ensure you make the most of your visit.

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Fitzroy Gardens Visitor Centre

The Fitzroy Gardens Visitor Centre is your first stop when visiting the heritage-listed Fitzroy Gardens and its various attractions, including Cooks’ Cottage.

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Contact Visitor Services

Visiting Melbourne and have a question? Need some tourism assistance? Here's how to contact the friendly Visitor Services team.

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Melbourne Visitor Hub

Speak to those who know Melbourne and pick up maps and advice in the middle of Melbourne’s creative and cultural precinct.

City Ambassadors

Keep an eye out for Melbourne's City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.

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