Visitor services - City of Melbourne
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Visitor services

City Ambassador helping a tourist

The following are now CLOSED, to reduce risk of the spread of coronavirus (COVID-19): Melbourne Visitor hubs and booths, Cooks' Cottage and the Fitzroy Gardens Visitor Centre. 

More information on coronavirus.

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Image of Melbourne Visitor Hub at Town Hall
Located in the centre of the city, Melbourne Visitor Hub at Town Hall is close to the retail, dining and laneways for which Melbourne is revered. City Ambassadors can help plan your time in Melbourne and share the secrets only a local would know.
Image of Melbourne Greeter Service
Discover what locals love about Melbourne by taking a free two to four-hour walking orientation of the city, conducted by our trained and enthusiastic volunteers.
Image of Queen Victoria Market Visitor Hub
Visit our hub at the Queen Victoria Market or seek out our ambassadors in their distinctive, red uniforms to receive trusted, local advice on how to best explore the sights and delights of the market and beyond.
Image of City Ambassadors
Keep an eye out for Melbourne's City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.
Image of Melbourne Visitor Booth
Friendly volunteers at the Melbourne Visitor Booth provide maps and information on shopping, attractions and events.
Image of Cruise Ship Program
Sailing the Bass Straight and passing through beautiful Port Phillip Bay, passenger ships arrive at Station Pier in Port Melbourne, a stone’s throw from Melbourne’s city centre.
Image of Fitzroy Gardens Visitor Centre
The Fitzroy Gardens Visitor Centre is your first stop when visiting the heritage-listed Fitzroy Gardens and its various attractions, including Cooks’ Cottage.
Image of Contact Visitor Services
Melbourne’s visitor services help you get the most out of your visit. Here's how to contact the friendly Visitor Services team.

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